Terms of service
Overview
These Terms of Service (“Terms”) govern your access to and use of this online store and its associated services (the “Services”), which are powered by Shopify.
The terms “we”, “us”, and “our” refer to Yldora.
By accessing or using the Services, you agree to be bound by these Terms, as well as any applicable policies referenced in these Terms. If you do not agree to these Terms, you should not use the Services.
Please read our Shipping Policy, Return and Refund Policy, and Privacy Policy before placing an order.
Section 1 – Access and account
By using the Services, you confirm that you are of legal age in your jurisdiction or have received permission from a parent or legal guardian.
You agree to provide accurate and complete information and to keep your account credentials secure. You are responsible for all activity under your account and may not transfer your account to another individual.
Section 2 – Products
We aim to display our products as accurately as possible. However, due to device settings, screen differences, lighting, product photography, or supplier updates, actual product appearance may vary slightly.
Product images and descriptions are provided for guidance. We do not guarantee that colours, packaging, or product appearance will be displayed exactly the same on every device screen.
This does not affect your statutory rights if an item is faulty, damaged, misdescribed, or not as described.
We may modify, update, discontinue, or limit quantities of products at any time without prior notice.
Section 3 – Orders
When placing an order, you make an offer to purchase the selected product or products.
Orders are not accepted until they have been confirmed and processed. We reserve the right to reject or cancel any order where necessary, including where there is an error, suspected fraud, stock issue, payment issue, or fulfilment issue.
Orders are subject to availability and current pricing at the time of purchase.
All orders are subject to our applicable Shipping Policy and Return and Refund Policy.
Section 4 – Prices and billing
Prices are subject to change without notice and may vary across platforms, promotions, or sales channels.
Taxes, shipping costs, duties, or other fees may be added at checkout where applicable.
You agree to provide current, complete, and accurate billing and payment information. You represent that you are authorised to use the payment method provided.
If we are unable to process your payment, your order may be delayed, rejected, or cancelled.
Section 5 – Shipping and delivery
Shipping times are estimates and may vary depending on processing times, carrier delays, customs, public holidays, delivery location, and other factors outside our direct control.
We will provide tracking information where available.
If your order is delayed, lost, damaged, incorrect, or does not arrive, please contact us so we can review the issue and help resolve it in accordance with our Shipping Policy and Return and Refund Policy.
Section 6 – Intellectual property
All content and features of the Services, including trademarks, logos, text, images, graphics, videos, layout, design, and software, are owned or licensed by us or our partners and are protected by intellectual property laws.
Using the Services does not grant you any rights to our intellectual property or the intellectual property of our partners.
You may not copy, modify, reproduce, distribute, sell, or use any content from the Services without our written permission.
Section 7 – Optional tools
We may provide access to third-party tools or features that we do not control.
These tools are provided “as is” and “as available” without warranties, guarantees, or support from us. Your use of third-party tools is at your own discretion and risk, and may be subject to the terms of the relevant third-party provider.
Section 8 – Third-party links
The Services may contain links or integrations with third-party websites, apps, tools, or resources.
We are not responsible for the content, accuracy, policies, practices, or availability of any third-party websites or services.
Your use of third-party websites or services is at your own discretion and risk.
Section 9 – Privacy
Personal information collected through the Services is handled in accordance with our Privacy Policy.
By using the Services, you acknowledge that your information may be processed by us, Shopify, payment providers, fulfilment partners, shipping partners, analytics providers, and other service providers where necessary to operate the store and provide our services.
This may involve transferring information to countries outside your country of residence, as explained in our Privacy Policy.
Section 10 – Feedback and submissions
If you provide feedback, suggestions, reviews, comments, images, or other submissions, you agree that we may use them where permitted by law, including to improve our products, services, website, or marketing.
You confirm that any submission you provide does not violate any third-party rights and is not unlawful, misleading, abusive, harmful, or offensive.
Section 11 – Errors and inaccuracies
Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to update, change, cancel, or modify orders where necessary, including after an order has been submitted.
Section 12 – Prohibited uses
You agree to use the Services for lawful purposes only.
You must not use the Services:
For any unlawful, fraudulent, abusive, or harmful purpose;
To violate any applicable laws or regulations;
To infringe our intellectual property rights or the rights of others;
To submit false or misleading information;
To upload or transmit viruses, malware, or harmful code;
To interfere with the security, functionality, or operation of the website;
To collect or track personal information of others without permission;
To spam, phish, scrape, crawl, or otherwise misuse the Services.
We reserve the right to suspend or terminate access to the Services if we believe these Terms have been violated.
Section 13 – Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms, misuse the Services, or engage in activity that we consider harmful, unlawful, or inappropriate.
Any sections of these Terms that by their nature should survive termination will continue to apply.
Section 14 – Disclaimer of warranties
The Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components.
We do not guarantee that every issue with the website or Services will be corrected immediately.
Nothing in these Terms excludes or limits any rights you have under applicable consumer law, including rights relating to faulty, damaged, misdescribed, or non-delivered goods.
Section 15 – Limitation of liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under applicable consumer law.
Section 16 – Indemnification
You agree to indemnify and hold harmless Yldora, Shopify, and our respective affiliates, partners, employees, contractors, suppliers, and service providers from any claims, liabilities, damages, losses, or expenses arising from your misuse of the Services, your violation of these Terms, or your violation of any applicable law or third-party rights.
Section 17 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, or removed where necessary.
The remaining provisions of these Terms will continue in full force and effect.
Section 18 – Waiver and entire agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies referenced in them, constitute the entire agreement between you and us regarding your use of the Services.
Section 19 – Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations where necessary, including as part of a business transfer, operational change, or service provider arrangement.
Section 20 – Governing law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring a claim in another jurisdiction.
Section 21 – Headings
Headings are included for convenience only and do not affect the interpretation of these Terms.
Section 22 – Changes to these Terms
We may update or modify these Terms from time to time to reflect changes to our services, website, legal requirements, or operational needs.
The latest version of these Terms will be posted on this page.
Your continued use of the Services after any changes are posted means you accept the updated Terms.
Contact us
If you have any questions about these Terms, please contact us at:
support@yldora.com
Yldora
Website: https://yldora.com