Refund policy

 

 

This Return and Refund Policy explains how returns, refunds, replacements, and order issues are handled by Yldora.

Change of mind returns

If you change your mind, you have 14 days after receiving your item to tell us that you would like to cancel your order and request a return.

After telling us you would like to cancel, you then have a further 14 days to send the item back to us.

To be eligible for a change of mind return, the item must be unused, in the same condition that you received it, and in its original packaging where possible. You will also need your order number or proof of purchase.

Customers are responsible for the cost of returning items for change of mind returns, unless the item is faulty, damaged, incorrect, or not as described.

To request a return, contact us at:

Email: support@yldora.com

Please do not send items back without contacting us first. Items sent back without first requesting a return may not be accepted.

Damaged, faulty, incorrect, or missing items

Please inspect your order when it arrives. If your item arrives damaged, faulty, incorrect, or does not arrive, contact us as soon as possible so we can review the issue.

To help us resolve the issue, please include:

Your order number;

A clear description of the issue;
Clear photos or video evidence of the item, packaging, and any damage or defect.

If your claim is approved, we will arrange the appropriate solution. This may include a replacement, refund, or another suitable resolution depending on the issue.

For damaged, faulty, incorrect, or missing items, you will not be expected to return the item unless we specifically ask you to do so.

Claims for damaged, faulty, incorrect, or missing items should be reported within 30 days of delivery where possible, so we can review the issue with our fulfilment partner.

Non-returnable items

We cannot accept returns for:

Items that have been used, damaged, or altered by the customer;
Items returned without first contacting us;
Items not in a suitable condition for resale, unless they are faulty;
Gift cards;
Items listed as final sale, where legally permitted.

This does not affect your statutory rights.

Refunds

For change of mind returns, we will issue any approved refund within 14 days of receiving the returned item or receiving proof that the item has been sent back.

Once your return or claim has been reviewed and approved, we will process your refund to your original payment method.

For change of mind returns, refunds are usually processed once we have received and inspected the returned item.

For damaged, faulty, incorrect, or missing items, refunds or replacements may be processed after we have reviewed the evidence provided.

Please allow time for your bank, card provider, or payment provider to process the refund after it has been issued.

Return shipping

For change of mind returns, customers are responsible for return shipping costs.

If an item is faulty, damaged, incorrect, or not as described, we will review the issue and arrange the appropriate solution.

We recommend using a tracked delivery service when returning an item, as we cannot guarantee that we will receive your returned item.

Order cancellations

If you need to cancel an order, contact us as soon as possible at:

support@yldora.com

If your order has not yet been processed or dispatched, we may be able to cancel it.

If your order has already been processed, dispatched, or handed to a fulfilment partner, it may not be possible to cancel it before delivery. In that case, you may need to follow the return process after receiving the item.

Contact us

For return, refund, replacement, or order issue questions, please contact us at:

Yldora
Website: https://yldora.com
Email: support@yldora.com