Shipping policy

 

 

Thank you for visiting and shopping at Yldora. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our store.

Order processing time

Orders are usually processed within 1–5 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated delivery time

Estimated delivery times vary depending on your location, the product ordered, and the shipping route used.

Most orders are delivered within approximately 7–15 business days after processing, but delivery times are estimates and are not guaranteed.

Delivery delays can occasionally occur due to carrier delays, customs, public holidays, high order volumes, or other factors outside our direct control.

Shipment confirmation and tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Tracking details may take up to 24–48 hours to update after dispatch.

Shipping address

Please make sure your shipping address is correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. If your order has already been processed or dispatched, we may not be able to change the delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customs, duties, and taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other local charges.

Any customs fees, taxes, duties, or import charges applied by your country are the responsibility of the customer.

Yldora is not responsible for delays caused by customs processing.

Damaged, faulty, incorrect, or missing orders

Please inspect your order when it arrives.

If your item arrives damaged, faulty, incorrect, or does not arrive, contact us as soon as possible at:

support@yldora.com

Please include:

Your order number;
A clear description of the issue;
Clear photos or video evidence of the item, packaging, and any damage or defect.

We will review the issue and arrange the appropriate solution where the claim is valid. This may include a replacement, refund, or another suitable resolution.

Claims for damaged, faulty, incorrect, or missing items should be reported within 30 days of delivery where possible, so we can review the issue with our fulfilment partner.

Lost or delayed orders

If your tracking information shows that your order has been delayed, lost, or delivered but you have not received it, please contact us so we can investigate the issue.

We may need to check tracking information, delivery confirmation, carrier updates, and fulfilment records before arranging a solution.

Contact us

For shipping questions, delivery issues, or order support, please contact us at:

support@yldora.com

Yldora
Website: https://yldora.com